ORGANIZATIONAL RULES

OF EDUCATIONAL AND HEALTHCARE ENTITY:MODERN SCHOOL OF PSYCHOTHERAPY SP. Z O.O.- The owner of brand i e- counselling clinic: -MENTAL RECOVERY

§ 1. General provisions

The organizational regulations were established pursuant to Art. 24 in connection with Art. 23 of Act from 15th of April, 2011 on medical activities (consolidated text: Journal of Laws of 2023, item 991, as amended) in Poland as it is location of entity.
The data controller is Modern School of Psychotherapy limited liability company, the owner of the Mental Recovery brand, with registered office in Krakow, address: ul. Karłowicza 23/6, 30-347 Krakow, National Court Register (KRS): 0001104856, Tax Identification Number (NIP): 6772510371 and / or Marcin Szczurski Reseach and development, ul. Karłowicza 23/6, 30-047 Kraków, Tax Identification Number (NIP): 768-180-60-14 (hereinafter referred to as the "Entity" or "Service Provider" or "Administrator")
The rules apply to all employees of a given entity, as well as staff providing medical services to it - under civil law contracts, patients, students, visitors and other entities staying on the premises of the medical facility or entity in connection with the process of providing health and educational services.

§ 2. Goals and tasks of the entity

The purpose of the Entity's activities is to provide patients with outpatient and/or health services by taking actions aimed at maintaining, saving, restoring or improving health, as well as conducting other medical activities resulting from the treatment process or separate regulations regulating the principles of their implementation. Additionally, the Entity is involved in promoting health and providing health education in the field of psychotherapy and psychological support.
The tasks of the Entity are:
Providing education in the field of psychotherapy and various forms of psychological support.
Providing basic health services in the field of psychiatry.
Providing psychotherapeutic services and psychological consultations, with particular emphasis on:
- Providing health services in accordance with the latest medical knowledge, respecting patient rights, and in accordance with ethical principles and applicable law;
- Promoting a healthy lifestyle and conducting health education activities for patients;
- Participation in the education process of people preparing to work in medical professions and people already working in the industry by organizing practical internships and improvement courses;
- Carrying out other tasks resulting from applicable local legal provisions and related to the activities of the Entity

§ 3. Type and scope of provided educational and health services

The entity conducts medical activities, providing health services on an outpatient basis.
The entity specializes in providing outpatient health services in the field of psychiatry, psychological counseling and psychotherapy, including in particular:
Conducting medical consultations;
Providing psychological counseling and psychoeducational therapy;
Issuing decisions and certificates regarding patients' health status;
Issuing prescriptions for necessary medications;
Activities promoting health and health education of patients;
Organizing psychoeducational classes;
Conducting training and courses in the field of medicine consistent with the Entity's business profile;
Improving skills and education in the field of psychotherapy, psychology, art therapy and similar, as well as improving professional qualifications in this field
The entity conducts educational activities by providing educational services in the field of psychotherapy and psychological support via online and stationary meetings

§ 4. Organizational structure

The entity carries out medical and educational activities through the operation of a medical facility and an educational unit under the name Modern School of Psychotherapy Sp. Z. o. o., which is the owner of the Mental Recovery brand.
The structure of the medical facility and the educational unit referred to above includes:
An organizational branch called the Mental Health Clinic - Mental Recovery brand, which operates: Specialized medical unit - Mental Health Clinic;
An organizational branch called the School of Psychotherapy in the integrative trend Modern School of Psychotherapy, which operates: Specialized educational unit - School of Psychotherapy in the integrative trend
Within the organizational structure of the medical unit - Mental Health Clinic and the structure of the educational unit - School of Integrative Psychotherapy - the following areas of activity of the Entity are separated:
Medical practice in the field of psychiatry (especially: psychiatric consultations for adults, children and adolescents);
Psychological and psychotherapeutic services (especially: psychological consultations, individual therapy for adults, children and adolescents, group therapy, psychological training and courses, and others);
Administrative and financial services (in particular: accounting, management, organizational matters, all things related to staff and payroll, secretarial management);
Educational services in the field of psychotherapy, psychology and similar;
Other independent workstations.
Management of the Entity's activities, including the above-mentioned The entity and its subordinate organizational units are managed by the Entity's management board as the Entity's manager (hereinafter referred to as the „Manager”).
The Manager is responsible for managing the Entity's affairs, representing it externally and performing other duties arising from applicable law.
The manager has the right to appoint deputies to manage individual units or organizational units and to conduct specific types of matters. For this purpose, it may grant its deputies the necessary powers of attorney or authorizations.
If further organizational units and/or organizational units are established, they will be formally defined by updating the Regulations and will cooperate to ensure the efficient functioning of the Entity, as well as the availability, comprehensiveness, continuity and appropriate quality of the health and educational services provided.

§ 5. Place and course of providing health and educational services

The headquarters of the Entity is Krakow.
The places where healthcare and educational services are provided are offices run by our employees, places chosen by our employees, and those specified on the website.
Healthcare and educational services are provided during hours agreed upon with the employees and their patients or students. Patient appointments are scheduled at times agreed upon with the patient or their legal representative as specified in this paragraph.
Health services can be provided in the form of in-person office visits or remote consultations (e-visits).
Patients can register online using various platforms or applications.
The registration process, payment, and online appointment cancellation or change procedures through various websites or applications, as well as the rules for remote consultations (e-visits), have been established in the regulations for the provision of services electronically.
During online registration, the patient must pay the full fee for the visit according to the price list for healthcare and educational services at the time agreed upon with the respective employee.
During in-person or telephone registration, the patient or their legal guardian must provide their personal data, including their name, surname, email address, and by registering for the appointment, they accept the terms of the regulations.
If additional fees are required during the provision of services, the patient will be informed, and payment for these services must be made no later than the day of the appointment.
The Entity accepts the following forms of payment during in-person registration or for additional services mentioned in paragraph 10:
Cash;
Bank transfer;
Credit/debit card;
BLIK payments, PayU, PayPal, etc.
Registration in any form specified in paragraph 5 above implies the Patient's consent to the provision of healthcare services and acceptance of these Regulations.
Before commencing the provision of healthcare services, the Patient is obligated to provide the staff with all necessary information and explanations necessary for the proper provision of services, including providing required medical documentation data and presenting existing medical documentation along with test results.
The conditions for the provision of healthcare services include: a. appointment registration in accordance with the provisions of the Regulations, b. payment for services before the appointment, c. provision by the Patient of the information specified in paragraph 14, d. positive qualification of the Patient, which occurs after meeting the above conditions, subject to the provisions of § 7 para. 3 of the Regulations.
Refunds are made within 14 days of the cancellation of the service/withdrawal from the contract in the case of the statutory time without giving a reason to the account number from which the payment was made or in the same way as it was made.

§ 6. Cancellation or change of visit date

Free cancellation or rescheduling of the appointment is possible no later than 48 hours before the scheduled visit.
To cancel or reschedule the appointment, you must send an email to contact@mentalrecovery.co or submit a request through the contact form on the website with the date, time of the appointment, and the account number to which the funds should be refunded. Other methods of cancellation or rescheduling are not accepted.
The maximum longest possible time to complete the order from the moment of receiving the payment is approx. 4 calendar months (you can make an appointment with a specialist with this advance notice).
Rescheduling the appointment later than 48 hours before the scheduled visit will result in the loss of 50% of the prepayment, regardless of the reason. The refund of 50% of the prepayment will be made under the conditions specified in section 7.
If the patient is late for the appointment, the appointment will be shortened by the time of the delay without changing the fee. If the delay exceeds half of the scheduled appointment time, the Service Provider has the right to cancel the reservation, resulting in the loss of the prepayment, which is non-refundable regardless of the reason for the delay.
The Service Provider has the right to cancel the reserved appointment no later than one hour before its start. In the event of cancellation, the Service Provider will propose a new appointment date to the Patient. If the Patient does not accept the new date or it is not proposed, the Service Provider will refund the entire prepayment to the Patient.
The refund of the prepayment by the Service Provider will occur within 14 days from: a. the day of cancellation or change of the reserved appointment date according to section 1 (100% refund of the prepayment), b. the day of rescheduling the appointment by the Patient without meeting the conditions specified in section 1, by canceling the previous appointment and registering for a new one (50% refund of the prepayment), c. the day of cancellation of the reserved appointment date by the Service Provider according to section 6 (100% refund of the prepayment), to the bank account number provided with the application. The Patient may be charged for commissions and fees incurred by the Service Provider in connection with the payment for the appointment through the payment service.
With the consent of both Parties, the amount of the prepayment due for a refund, as referred to in section 7(b), can be applied towards the next appointment. In this case, the Patient is obliged to pay 50% of the appointment fee during registration.

§ 7. Availability of health services

The entity organizes health services in a way that ensures the best possible availability and the most convenient form of using the services for patients.
Health services are provided to patients against payment, according to the price list applicable on the day the service is provided, established by the Manager:
Psychiatric consultation: PLN 200-800 (UP TO EURO 199)
Psychological-intervention-mentoring consultation: PLN 150 - 800 (UP TO EURO 199)
Psychotherapy consultation/session: PLN 179-800 (UP TO EURO 199)
Group session: PLN 99-PLN 500 (UP TO EURO 99)
The entity reserves the right to refuse to admit the Patient or to stop providing health services in the following cases: a. when the Patient's health condition makes it impossible to provide health services, b. in the event of failure to meet the conditions specified in § 5 section 16, c. in the event of an epidemic threat or for reasons of health safety of patients; d. situations when the patient, his legal representative or persons accompanying the patient violate the obligations and prohibitions specified in § 10 of the Regulations. The decision on this matter is made by the Manager, his deputy or another person authorized by the Manager; e. in other cases when the provision of health services is impossible for reasons beyond the control of the Entity.

§ 8. Conclusion of contract of an e-visit/ electronic visit

The agreement for an e-visit or an in-person visit is concluded upon the Patient's successful reservation of the appointment.
The appointment reservation is made by filling out the registration form and selecting an appropriate time from the schedule posted on the website by choosing a specialist designated as a Clinic specialist.
The Patient making the appointment must: a. choose a specialist, time, and type of visit (in-person or remote); b. fill out the registration form, providing the required information: first name, last name, and email address; c. accept these Terms and Conditions; d. make payment for the visit according to the price provided when selecting the appointment time, in accordance with the applicable price list.
Booking a visit or e-visit through the service does not require creating a patient account.
The provision of data by the Patient is equivalent to a declaration that all provided information is true and that the Patient has full legal capacity or, in the case of its limitation, has the consent of a legal guardian.
The condition for booking an appointment is payment of the visit cost.
Failure to pay the prepayment within 48 hours before the selected appointment date, or immediately in the case of booking a date less than 48 hours before the visit, will result in the cancellation of the reservation, and the slot will become available to other patients.
Prepayments can be made through available payment channels on the website in the service.
Information about the prepayment being credited and the reservation being confirmed or canceled due to lack of prepayment will be promptly sent to the email address provided in the registration form.
Receipt of a reservation confirmation means that the Patient has successfully booked a visit or e-visit. Upon receipt of the confirmation, an agreement between the Service Provider and the Patient for the visit or e-visit is concluded.

§ 9. Quality of health services

The Entity's staff provides health services with appropriate qualifications and authorizations in accordance with separate regulations.
Health services are provided to patients with the utmost care, in accordance with current medical knowledge, respect for patient rights and in conditions that meet applicable professional and sanitary requirements.
Medical staff are guided by the principles of professional ethics defined by the relevant professional self-governments.
The patient has the right to complain about the services by sending the content of the complaint by e-mail to the address: contact@mentalrecovery.co. The time to process and respond to the complaint is a maximum of one calendar month.

§ 10. Medical documentation

The entity maintains, stores and makes available medical records in accordance with the Act of November 6, 2008 on patient rights and the Patient Ombudsman and implementing regulations.
The entity ensures the protection of personal data contained in medical documentation, which is stored for the period specified in applicable law.
The Entity charges fees for providing medical records in accordance with the price list set out in paragraph 7. 2.

§ 11. Patient's rights and obligations

Health services are provided with respect for patients' rights specified in the Act of November 6, 2008 on patients' rights and the Patient Ombudsman and in separate regulations.
A patient who believes that his rights have been violated while using health services has the right to submit an oral or written complaint to the Manager or his/her representative.
The patient has the right: a. to receive reliable and conscientious diagnostic, treatment and rehabilitation services from persons with appropriate professional qualifications, in accordance with the principles of professional ethics; b. obtain medical care in conditions that respect his personal dignity, privacy, religious beliefs and moral principles; c. be informed about your health condition in an understandable way, and in the event of an unfavorable prognosis - the information should be provided tactfully and carefully. At the patient's request, the doctor may not disclose complete information. Informing other people about the patient's health condition requires his consent, unless the law provides otherwise or obtaining consent is not possible; d. expect health care workers to maintain professional secrecy; e. participate in the selection of the attending physician; f. participate in making informed therapeutic decisions regarding his health by obtaining full, clear and understandable information about potential risks and benefits, the possibility of using alternative treatment and the consequences of refusing the proposed medical procedure.
The patient is obliged to: a. comply with the provisions of the Regulations; b. take care of personal hygiene; c. respect the rights of other patients; d. take care of the Entity's property.
The patient is obliged to respect the equipment and current property of the Company. If damage is caused by his fault, the patient must cover the cost.
The entity is not responsible for clothing, valuable items or money left unattended by the patient on the premises of the Center.

§ 12. Rules of cooperation with other medical entities

In order to ensure the correct and uninterrupted provision of health services, the Entity cooperates with other entities providing medical services that offer medical services to patients, as well as with professionals from various fields of medicine.
This cooperation is carried out in accordance with applicable law and with respect for patient rights. Detailed terms of cooperation may be specified in separate agreements.

§ 13. Final provisions

The Regulations are effective from the date of registration of the Entity in the National Court Register, i.e. from May 13, 2024.
In matters not regulated in these Regulations, the provisions of applicable law shall apply, including in particular the Act of April 15, 2011 on medical activities and the Act of November 6, 2008 on patient rights and the Patient Ombudsman, along with their acts. executives.

Entity Manager

Marlena Mela does not conduct consultations in this language.